Return & Refund Policy
At Roboracter, we are committed to providing high-quality products with accurate descriptions so customers can shop with confidence.
Return Conditions :
- Damaged, faulty, or mismatched products must be reported within 2 days of delivery.
- All returned items will be inspected and verified by our team.
- No return or warranty applies for misuse, static discharge, physical damage, soldering, or modification.
- Products must be properly packed and tracking details shared within 5 days of initiating a return.
Refund & Replacement :
- Approved replacements ship within 2 working days.
- If replacement is unavailable, a 100% refund will be issued.
- Refunds reflect within 5–7 business days.
- Roboracter’s decision on refunds or replacements will be final.
Limitations :
Returns or cancellations without valid reasons are not accepted due to the nature of electronic components.
Guarantee / Warranty :
- Standard warranty applies unless stated otherwise on the product page.
- Defects must be reported within the warranty period.
- Return shipping is paid by the customer and reimbursed after verification.
- Repair or replacement includes outbound shipping.
- Warranty is void for misuse, soldering, physical damage, or ESD exposure.
- Clear photos must be shared before approving warranty claims.
Order Cancellation Policy :
- Orders can be cancelled only in Pending or Payment Verification status.
- Orders beyond these stages cannot be cancelled.
Some cancellations may incur a 5.5% payment gateway or bank charge.
Frequently Asked Questions (FAQs)
How can I return a damaged or faulty product?
If you receive a damaged or faulty product, notify us within 2 days of receiving your order. Contact our customer service team with details of the issue, and we will guide you through the return process. Please ensure you share the tracking number and courier details after dispatching the item.
What conditions must be met for a product to be returnable?
Products must be in their original condition and packaging, unmodified, and not subjected to misuse or neglect. Items that have been soldered, altered, or exposed to static discharge are not eligible for return.
How long does it take to receive a replacement or refund?
Once a return is approved, replacements are shipped within 2 working days. If a replacement is unavailable, a full refund will be processed and reflected within 5–7 business days.
Are there any items that cannot be returned or refunded?
Yes. Due to strict quality policies, items purchased without a valid reason are generally not eligible for return or refund. Customers are advised to carefully review product specifications before placing an order.
Can I cancel my order after it has been placed?
Orders can only be cancelled if they are in the Pending or Payment Verification stage. Once the order progresses beyond these stages, cancellation is not possible.
