Upon order confirmation and availability of stocks, most orders placed before 3 PM IST will be shipped on the same day (excluding Sundays and Public holidays) through our shipping partners. In rare cases, the pickup may get delayed during Public holidays / Bandh / Environmental disturbances.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. Our primary shipping partners are BlueDart, Delhivery, DTDC and Shree Maruthi Courier. If your pin code is not serviceable by these partners, we will ship through Indian Speed Post.

To track your order status, we will share the tracking details on your registered email ID once the order has been shipped from our warehouse.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged before accepting delivery, please refuse to take delivery and contact us at +91-7776818395 or raise a support ticket with your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

RoboRacter offers Cash on Delivery (COD) payment option only for online orders worth ₹499/- and above.

For these orders, we use a small advance payment system to confirm your COD order.

How it works:

• At checkout, you pay a fixed ₹49 advance to confirm your COD order.
• You also pay the shipping charge based on your delivery option:
  • ₹89 – Standard Delivery
  • ₹149 – Express Delivery
• The ₹49 advance is deducted from your total order value.
• When your order is delivered, you pay the remaining order amount + ₹70 cash handling charge to the delivery person.

For orders of ₹5,000 and above, COD is available with a 10% advance payment instead of the fixed ₹49 advance.

How it works:

• At checkout, you pay 10% of your order value as an advance to confirm your COD order.
• You also pay the shipping charge based on your delivery option:
  • ₹89 – Standard Delivery
  • ₹149 – Express Delivery
• The 10% advance is deducted from your total order value.
• When your order is delivered, you pay the remaining order amount + ₹70 cash handling charge to the delivery person.

If a COD order is cancelled, the advance payment will be handled as follows:

• Orders from ₹499 to ₹4,999: The ₹49 advance payment is non-refundable in case of cancellation. This amount helps cover the costs involved in processing and preparing the order.
• Orders of ₹5,000 and above: The 10% advance payment will be used to cover the costs incurred for shipping, RTO (Return to Origin), packaging, and order processing. After deducting the actual costs incurred, any remaining amount from the advance payment will be refunded to the customer.

The amount deducted may vary from order to order, depending on the actual costs incurred for shipping, return/RTO, packaging, and processing. The seller reserves the right to determine the applicable deduction based on the costs incurred for the respective shipment.

We offer free shipping on all prepaid orders worth ₹999/- and above for all states within India, with the exception of deliveries to Jammu & Kashmir and North East states (Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, and Tripura).

Customers from these regions will be charged a nominal shipping fee. Shipping costs will be calculated and displayed at the time of checkout.

A customer must inform about cancellation by raising a support ticket, calling our IVR number +91-7776818395, or via website chat BEFORE the order has been shipped. There will be no cancellation once the product has already been shipped.

If any unexpected inventory shortage or shipping issue arises, we may not be able to ship the product. Your order will be auto-cancelled and the full amount will be refunded to your original source of payment.

To return a product, raise a ticket on our customer support portal or contact us via website chat with your Order ID. Our tech team will inspect the case, and upon confirmation, the support team will arrange a return. Please ship the product back only in original packing. Once received and verified, a refund or replacement will be initiated.

Any repair or replacement of defective parts will be charged to the customer if the fault is due to accident, misuse, negligence, or wilful damage.

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

Once your return is received and inspected, we shall process the refund within 3–4 working days of approval via UPI/NEFT.

If you haven't received a refund within 3–4 working days, please check with your Credit/Debit Card company or your bank. In case you still are unsure, contact us at roboracterofficial@gmail.com.

We make an exception to our return policy for cases such as items ordered in error, change in requirement, or specification mismatch — by collecting a nominal processing charge of ₹150/-. Upon receiving and inspecting the item at our warehouse, a complete refund will be made to your original mode of payment. Note: shipping charges and processing charges are non-refundable under any circumstances.

In cases where a customer places multiple orders for a product with quantity limits, all extra units will be automatically cancelled. The refund will be issued after a 2% deduction as payment gateway fees, or the customer may choose to keep the balance as RoboRacter Credits (no deduction applied).

A manufacturer warranty of 1 year is applicable on Raspberry Pi Original boards and Arduino Original products from the date of purchase. The warranty does not include items broken, damaged, or with any physical damage.

Warranty is void if the product is damaged after delivery by accident, natural calamities, mishandling, failure to follow operational instructions, exposure to rain/water/moisture, repaired by unauthorized persons, storage near heat sources or in direct sunlight, or improper safe keeping.

If the warranty is void for the above reasons, the customer will not be entitled to a refund or replacement. In case of any dispute, RoboRacter's decision shall be final and binding.

If you haven't received a refund within 10 days, please first check with your Credit/Debit Card company or bank, as there is often a processing time before a refund is made. If you are still unsure, contact us at roboracterofficial@gmail.com.